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Customer Information

Your Privacy

Stitchaholics has a strict online privacy policy. We use our best efforts to protect the privacy of visitors to the Stitchaholics websites.

Types of Information Collected

Stitchaholics only gathers personal information, such as first and last names, addresses, email addresses and telephone numbers, when voluntarily submitted by you. For example, personal information may be collected from you when you give your feedback on our websites, or place an order, or become a registered customer member.

Like all websites, the Stitchaholics websites keep logs of visits to the site and pages accessed. We do not use this information to identify you, we use it to monitor for example, market trends, popularity of products, and search engine performance.

Sharing of Personal Information

Stitchaholics does not sell, transfer or disclose personal information to third parties.

Third party companies may be engaged by Stitchaholics to perform a variety of functions, such as fulfilling orders (such as orders despatched directly from the manufacturer), and providing technical services for our websites. These companies may have access to personal information if needed to perform such functions. However, these companies may only use such personal information for the purpose of performing that function and may not use it for any other purpose.

Stitchaholics reserves the right to use or disclose any information as needed to satisfy any law, regulation or legal request, to protect the integrity of our websites, to fulfil your requests, or to cooperate in any law enforcement investigation or an investigation on a matter of health and safety.

Accessing Your Information

You are in control of any personal information you provide to us online. If at any time you would like to view or correct the personal information we have about you, please contact us. In order to review any personal information we have collected about you via our websites or to ask us to delete that information or to stop further use of the information, please contact us.


"Cookies" are pieces of information that a web site transfers to a computer for record-keeping purposes. Cookies allow the web site to remember important information as you switch between pages, such as the contents of your shopping basket. This is the primary purpose of the Cookies used on this website.

You can click on the "Help" section of your web browser to learn how to change your cookie preferences. If you disable all cookies, you will not be able to use the online shopping facilities provided on this website.

Links to Other Websites

We may offer links to sites that are not operated by Stitchaholics. If you visit one of these linked sites, you should review their privacy and other policies. We are not responsible for the policies and practices of other companies.

Customer Registration

Wholesale Inquiries

Payment Methods

You can register as a member customer on the Stitchaholics Crafts website. This allows you to quickly recall your address information when you provide your email address and a password. We may also offer additional discounts and free gifts to registered member customers from time to time. You must log into the website to receive the additional discounts and/or free gifts.
Your details are stored on our server and are accessible only using the valid password. We will never ask you for your password and you should please report to us any emails you receive, supposed to be from us, which do so.
We do not permanently store information about you, or your password or payment details on the computer you are using. We do not use your information for sending any unsolicited emails to you, though we might send you occasional newsletter emails to tell you of for example special offers. If you no longer want to be a registered member customer of Stitchaholics Crafts, or no longer want to receive any emails from us, we'd be sorry to lose you but please just let us know and we will remove you. If you want to change your password or email address, please contact us. We can choose to discontinue the registered member customer scheme at any time without notice, for everyone or selectively, but up until the point of discontinuation you will still be eligible for all benefits in effect at that time. Being a customer member does not grant entitlement to ownership of any part or asset of Stitchaholics.

If you would like more information about wholesale purchasing please contact us.

- Credit / Debit Cards

- Offline Payments


When an order is placed with Stitchaholics, the customer is agreeing to the following:
Every effort is taken to ensure that the information contained in this web site is correct and up-to-date. However, Stitchaholics disclaim all warranties and representations as to the accuracy of any information contained if at any time it becomes inadvertently out of date, incomplete, or in error. Stitchaholics cannot be held responsible for any loss or damage that may arise from the use of this information.
Stitchaholics is not responsible for this site's accuracy or the reliability of the access to this site. Neither will Stitchaholics assume responsibility for the content of any other web site to which this site links to. Such links are provided for your convenience only.
Stitchaholics aim to deliver goods of the highest quality. From time to time we may be unable to meet our usual delivery times due to certain items being unavailable, in which case we will advise you. If this does occur, you will be given the opportunity to order an alternative, to have the products sent as soon as they become available, or to cancel the order.
All prices quoted are in British Pounds Sterling (£). Orders are accepted at the sole discretion of Stitchaholics. Your placement of an order with Stitchaholics is an offer from you to buy from Stitchaholics. Stitchaholics may accept your offer to buy from Stitchaholics by providing you with the goods. Stitchaholics may refuse part or all of an order and refund in full any monies paid by you for any parts of orders refused. Orders are subject to your credit or account card being authorised for the transaction. All financial transactions are conducted through a secure web server.
Stitchaholics reserve the right to make changes to this website and these terms at any time. The terms in existence at the time of placing an order will apply. These conditions are governed and construed by English law. English courts will resolve any disputes. The terms and conditions do not affect your statutory rights as a customer.

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